Forum Discussion

Copper Contributor

Jan 13, 2021

Camera showing Black Screen only when using Teams app, works with Web version

Hi guys, A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's l...

microsoft teams

Settings

raphaj
Jan 30, 2021
harminderchagger

I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:

1) Reboot into Mac
2) Download/Open Teams app on Mac
3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)
4) Reboot into Windows and the camera on Teams should be working again.

HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.

It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon

Ruben-D

Copper Contributor

hey man,

A user on my end has been having the same issue. also tried reinstalling teams and the webcam driver but unfortunately still the same issue.

have you tried the "windows support" software from apple.
harminderchagger

harminderchagger

Copper Contributor

Jan 14, 2021

Hi Ruben-D unfortunately yes, I got a USB made up of the Windows Support Software from Mac OS and tried to perform a Bootcamp repair, it still didn't work unfortunately. Pretty weird issue, I've submitted the Help>Feedback now so hoping for something along the line.

Hope we get a fix but at least in the meantime there is the web version.

Harminder

Jan Driesen
Copper Contributor
Jan 18, 2021
I did an update of MacOS, then created the USB driver set. After running the bootcamp repair in Windows, the issue disappeared. I'm not sure whether this was caused by the OS update or the repair of bootcamp. Since installing Windows, I had never booted MacOS, so it is unlikely that the cause of the issue was in MacOS.
- harminderchagger
  Copper Contributor
  Jan 18, 2021
  Thank Jan Driesen I'm glad you got it working in the end for you. I did notice that after running a Bootcamp repair in Windows via the Mac OS made USB Drivers that the Camera did work the first time I did this. The client then obviously rebooted the machine the next day and it was broken again, running the Repair didn't bring the Camera back and hasn't. All out of ideas, clients using Web Teams for now (hating it) but no other choice.
  - Sh3rl0ck3000
    Copper Contributor
    Jan 27, 2021
    Hey guys,
    
    is there any solution yet? I've a user experiencing the same issue... Event log doesn't report any errors... already reset the camera permissions but no avail... At the OS level all "seems" fine (Camera led lit up, in setting its visible that the camera is being used,...)
    
    Any fresh ideas?