Forum Discussion

Brass Contributor

Mar 20, 2020

Solved

Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

Maglez

Copper Contributor

Aug 24, 2020

Christian_Stokes

I have the same problem and noticed it always freezes when I receive a notification that I got another message sent. I am on Mac and when I get a new message, I get a bubble notification for a few seconds. The interesting part is that my video freezes only when the notification disappear.

Have others noticed this?

Miguel.

DaveQu2
Copper Contributor
Apr 29, 2021
Registry change worked for me
ThereseSolimeno
Former Employee
Aug 24, 2020
Maglez Christian_Stokes Have any of you voted on this bug in Uservoice? That's how you get the attention of the engineering team....https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/37191010-teams-crash-during-calls-with-camera

Also, has anyone shared this article about Windows 10 devices? https://windows101tricks.com/webcam-freezes-windows-10/
- Brian_Klish_work
  Copper Contributor
  Aug 24, 2020
  ThereseSolimeno
  
  Uservoice is not for submitting bugs. It's for feature requests.
  - ThereseSolimeno
    Former Employee
    Aug 24, 2020
    Brian_Klish_work Maglez please see the box on this page to report bugs: https://microsoftteams.uservoice.com/forums/908686-bug-reports