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Christian_Stokes's avatar
Christian_Stokes
Brass Contributor
Mar 20, 2020
Solved

Camera freezes in Teams

Hi,   I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...
Camera Freezing
Camera Issue
microsoft teams
  • Sonia2020's avatar
    Sonia2020
    Mar 30, 2020

    Foliero 

    The registry hack I found here fixed my camera freezing problem

    https://windows101tricks.com/webcam-freezes-windows-10/

Leander_Man's avatar
Leander_Man
Copper Contributor
Jun 25, 2020

Christian_Stokes 

 

I am experiencing the same.

I use external USB webcams that since I installed Teams, they freeze every few seconds everywhere. Not only on Teams. This is the second time it happens, different computer and different webcams just after I install Teams and log in.

Teams asked me to sign on my companies network and after that the cam stopped working.

There is something with teams or signing with the domains that messes this up. For months the cam worked awesome until I logged to teams. BTW my computers are not on my company's domain.

Hope this helps to track the issue.

  • IT-Nerd's avatar
    IT-Nerd
    Copper Contributor
    Jul 28, 2020

    Hey together,

     

    im facing the same issue in macOS and a Philips 272B7QUBHEB Monitor.

     

    Camera freezes instantly after the call ist started. I can fix this problem by starting the Apple "PhotoBooth" app, but this isn't a good workaround.

    We definetely need the Microsoft Support to help us with this.

    • LeendertVA's avatar
      LeendertVA
      Copper Contributor
      Aug 28, 2020

      IT-Nerd , I've had the exact same issue with my Philips 272B7QUBHEB Monitor. I've contacted my regional Philips support desk how provided me with a tool to flash the latest firmware on the monitor. This resolved the issue! I'd recommend to do the same.

      • IT-Nerd's avatar
        IT-Nerd
        Copper Contributor
        Aug 28, 2020
        I tried the same, but in my case, it wasn't working. I'm in contact with a Philips technician and we are trying to find a solution. We have >70 monitors and most of them are having this issue. It's a huge problem because we planned to order a lot more of them... I think this could be also a macOS error, because sometimes we are facing this problem in Facetime too.

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