Forum Discussion

Brass Contributor

Mar 20, 2020

Solved

Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

alexJ25

Copper Contributor

Mar 24, 2020

Christian_Stokes

I have the same problem. I did some searching and it might be due to this silly situation:

I am logged on in the old fashion as the laptop administrator and NOT as a microsoft user.

If I try to login with my email which is a valid microsoft account then it says the account does not exist so I can't.

If I try to log in as a collegue then it allows me to go further

Very frustrating .....

Is this also your situation, not logged in on a windows account?

Brandon Hallock
Copper Contributor
Mar 25, 2020
All of my users who are using their webcam with Teams have MS accounts. They are all set as admin on their respective computers. All of the users but one have no problems with their webcam and Teams.

I think I have narrowed down the one who does to it being an issue with the camera. It will freeze in the Camera app as well.

alexJ25