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antoonioo84's avatar
antoonioo84
Copper Contributor
Dec 23, 2020

Call queue not working when second person try to call to queue number

Hi Everyone,   We have configured direct routing to teams from our sbc audiocodes with sip trunk. I was create a call queue in Teams admin center with an assigned on prem number. The resource accou...
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microsoft teams
antoonioo84's avatar
antoonioo84
Copper Contributor
Dec 26, 2020

Thorsten Pickhan I assigned Teams Meeting Room Standard license because they contain Phone system option. I bought the Teams Phone System - Virtual User licenses for the admin center and assigned them to the resource accounts, but so far no effect after 24h. The connection queue settings below are correct in my opinion.

 

 

BR,

Maciej

Merry Christmas!

Thorsten Pickhan's avatar
Thorsten Pickhan
MVP
Dec 27, 2020

Hi antoonioo84, thanks for sharing the information. Great that you modified licensing for the resource account. The settings for the call queue are looking fine and correctly. Just to clarify: first inbound call is working as expected and a second call is terminated with beep-beep signalling?

So, you configured an attendant routing method and 50 waiting slots in you queue. In the next step we should analyse the Audiocodes settings. Can you provide a screenshot of the SIP message flow for an inbound call to the call queue? To get a SIP flow diagram you need to analyse the syslog messages during the inbound call. Please pay attention to modify the SIP flow diagram and to grey out confidential data like IP address of the SBC, called number and calling number.

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