Auto Attendant Directory Search

Copper Contributor

We've had our directory search setup for quite some time and all of a sudden it can't find any of our users.  As a test, We setup an additional attendant that didn't have any user groups so it included all online users but it still never finds any users.  Anyone else have this issue? 

1 Reply

@Sarah2006 Last Friday our dial by extension stopped working also. It's weird. When testing yesterday I could dial into 3 (out of 9) extensions and the others got the message, "Sorry I didn't find anyone with this extension number". All user extension numbers are formated the exact same way +1715#######x## and have been working for over a year until now.


I have a support ticket in...