Forum Discussion
Audio Poor Quality
My solution was to get a certified teams headset. Zero issues since I did that. The model I picked was the Blackwire C435-M for Microsoft. (It ran about $100). It is not wireless, but I may try that in my next tech purchase. I had tried a Jabra that was supposed to switch between computer and iPhone and I had a lot of problems with that and returned it. I think the Teams Certified rating on the hardware might be key to finding one that works well across the different platforms. Hope you can resolve your issues.
Hi I have some done digging and check this out...
This morning I was listening to some music on my computer and then joined a teams video chat. As soon as I entered the call the audio quality on my music dropped right down - \
Somehow, teams is affecting the audio quality on the entire device - which in turns results in really poor audio when you share from desktop.
As soon as I close the teams chat BOOM audio comes clean again...
See attached link - this is a prime example of what’s happening to the audio
When you start a video call teams actually changes the entire sound settings from 48k to 16k mono!!
troyjansen, I'm having the exact same issue since I started using Teams back in September 2020. Have you managed to find the solution yet?
