Forum Discussion
Audio Poor Quality
My solution was to get a certified teams headset. Zero issues since I did that. The model I picked was the Blackwire C435-M for Microsoft. (It ran about $100). It is not wireless, but I may try that in my next tech purchase. I had tried a Jabra that was supposed to switch between computer and iPhone and I had a lot of problems with that and returned it. I think the Teams Certified rating on the hardware might be key to finding one that works well across the different platforms. Hope you can resolve your issues.
Hi Cindy,
Did you ever find a solution to this, I have a customer with this exact same issue, different hardware has the same issue and all work fine in Zoom and Discord. Only affects one user and I've tried multiple locations / network connections with no change. Issue persists in browser and in client but only affects Teams.
Anyone have anything new on this? I have experienced the same thing while trialing. I've noticed a bad quality of audio when someone calls in via the conference bridge (they are really quiet) and someone is using computer audio for Teams.
See my response I posted today
My solution was to get a certified teams headset. Zero issues since I did that. The model I picked was the Blackwire C435-M for Microsoft. (It ran about $100). It is not wireless, but I may try that in my next tech purchase. I had tried a Jabra that was supposed to switch between computer and iPhone and I had a lot of problems with that and returned it. I think the Teams Certified rating on the hardware might be key to finding one that works well across the different platforms. Hope you can resolve your issues.
lol.. This is listed as "Best Response" - Paying $100 dollars for a headset specifically for teams? That definitely not a solution. Oh well. Just going to make sure to not use teams for this in the future.
LOL on your comment. BUT the headset I got is not specific to Teams. It works with Teams, Zoom, BlueJeans, GoToMeeting without any issues. Only issue I have is that I am still hardwired into my computer. I am going to try a wireless (but certified) device next. I though $100 was a reasonable investment to sound professional in a Work-From-Home situation.
I have purchased a 400$ Jabra Speaker Phone built for Teams (has a TEAMS button) - I have the same issue - audio out is awful. Clients are complaining......this needs to be fixed -
Now I am on teams call on laptop - office network and on teams call on cell phone (for audio) and Teams is not working to properly block all the video in the phone and my data usage is skyrocketing - so I am paying for teams and double paying on data for each call and the audio still stinks!
- I have Sony MX4000 with the same problem (in my case i hear poor audio in the speakers as well) .
In most cases reconnecting the headset to blue tooth solve the problem. In some cases i need to repeat the above 2-3 times.
Note that the speakers are working perfectly on other apps before connecting to team conv. and after hearing the poor audio
