Forum Discussion

lisaqi's avatar
lisaqi
Copper Contributor
Dec 12, 2023

Attendees video not showing in Teams

Since the latest Teams update, whenever I'm in a meeting with more than 1 other participant, the image of the other attendees keeps dropping in and out. I end up sitting through meetings only being a...
Microsoft Teams
  • Damien_Rosario's avatar
    Damien_Rosario
    Dec 14, 2023

    Hi lisaqi 

     

    Interestingly, since my last response to you, one of my colleagues had a similar issue. He was using Teams beta which was a tad glitchy, and I had him revert back to Teams classic (also had him do the sign-out and back in just in case). 

     

    He hasn't reported the issue since then.

     

    If you are on Teams beta, I suggest doing the above and using this more stable classic version until the new Teams app is released.

     

    Good luck

    Damien

Damien_Rosario's avatar
Damien_Rosario
Silver Contributor

Hi lisaqi 

 

Try this.

 

1. Go to the top right of Teams and click on your profile picture.

2. In the menu, click Sign out.

3. Sign in and see if the problem is fixed.

 

I find several issues can be resolved by trying these steps.

 

Hope it works!

 

Cheers and best wishes

Damien

lisaqi's avatar
lisaqi
Copper Contributor
Dec 12, 2023

Thanks Damien_Rosario I did try that but it hasn't changed anything.

  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Dec 14, 2023

    Hi lisaqi 

     

    Interestingly, since my last response to you, one of my colleagues had a similar issue. He was using Teams beta which was a tad glitchy, and I had him revert back to Teams classic (also had him do the sign-out and back in just in case). 

     

    He hasn't reported the issue since then.

     

    If you are on Teams beta, I suggest doing the above and using this more stable classic version until the new Teams app is released.

     

    Good luck

    Damien

    • lisaqi's avatar
      lisaqi
      Copper Contributor
      Dec 18, 2023
      Thanks Damien, this fixed the issue.
      • Damien_Rosario's avatar
        Damien_Rosario
        Silver Contributor
        Dec 18, 2023

        lisaqi Glad to help! Have a very Merry Christmas and a Happy New Year ahead!

         

        Cheers

        Damien

    • Paul_Keijzers's avatar
      Paul_Keijzers
      MVP
      Dec 14, 2023

      Damien_Rosario Agree try to go back to classic teams. Else clean cache in new teams and retry

      If I have answered your question, please mark your post as Solved

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      • lisaqi's avatar
        lisaqi
        Copper Contributor
        Dec 18, 2023
        Thanks guys, reverting back to classic teams has solved the problem.