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BenRooke's avatar
BenRooke
Brass Contributor
Jan 27, 2020

Admin Roles

Guys.  For my own sanity can someone please confirm if you need to be a global admin in order to enable enterprise voice?

 

I have 2 separate clients one has granted global admin the other teams admin.. When trying to enable enterprise voice for a user the cmdlet set-csuser is only available for the global admin account....

 

 

Administrator
microsoft teams

1 Reply

  • David Eberhardt's avatar
    David Eberhardt
    Copper Contributor
    Feb 28, 2020

    Hello BenRooke 

    you do not need Global Admin, however Global Admin is allowed everything, so you need to break it down a bit.

     

    I am trying to fully ascertain minimum requirements for a managed Service myself. So far I have found the following (based on: https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles)

    • Teams Service Administrator - Everything pertaining to Teams (but not Users)
    • Teams Communications Administrator - Everything pertaining to Teams Voice (but not Users)
    • Teams Communications Support Engineer - "Advanced Tools" to troubleshoot Call Quality Issues.
    • Teams Communications Support Specialist - "Basic Tools" to troubleshoot Call Quality Issues.

     

    The Doc does not go into more detail on which commandlets/parameters require which role, but to answer your question:

     

    Enabling a User for Enterprise Voice is an administrative task for Users, so you will require User Administrator (The generic Office 365 role, not a teams specific role).

     

    In Short:

    • Global Admin will allow you to do anything
    • Teams Communication Admin + User Admin should give you enough to manage a Voice System and provision users for Enterprise Voice

     

    Question to the wider community, is there a Whitepaper we could get breaking down the scope/commandlets for each role?

     

    Thanks,
    David                               

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