Forum Discussion
Recorded a meeting - playback has no sound
Hello there -
I recorded a Teams Meeting today wearing my Teams Certified Earbuds from Jabra. When I played back, there is no sound. I'm thinking that Teams does not recognize external audio devices for recordings? I was talking just fine in the meeting and people heard me. I avoid my laptop audio because I get complaints of echos.
Any advise or experience in this area would be appreciated. I'm thinking I just need to use the laptop audio going forward...but was hoping not to.
28 Replies
I think I see what's goin on. Bluetooth headphones usually connect as two separate devices: Headset and Headphones. Headset is for telecommunications, like chat, and Headphones is a higher-quality, listen-only device. When connected to a Teams meeting with Bluetooth, you typically use the Headset device.
For some reason, the recorded meeting remembers what device you used and will try to play the audio over the same device. (This is even the case if you hit the button in Teams to "Open in Stream" and watch in a browser.) Unfortunately, your computer will typically be set up to use the Headphones by default. You have to select the Sound icon in the system tray and manually change your playback device to Headset.
Then you can listen to the recording. If you disconnect your Bluetooth headphones and only have the Speakers option, Windows will shunt all audio sources there and you can listen to the recording (along with everyone else in the room.)
Remember to switch it back to Headphones when you're done, or your next YouTube video or Pandora track will sound like on-hold music. (For some reason, Windows can handle redirecting regular audio streams over the low-quality Headset device, but not vice-versa.)
To have a sound in the records of MS Teams meetings make sure you have the same Output and Input device in Windows Settings->Sound and in MS Teams Settings->Devices like on a picture below.
You can test it via recording a Teams test call. If there is a sound on a record it should be fine with the real meeting as well.
In my case there are 2 options as an Output for my Jabra Wireless headphones, and only choosing the same in Windows and MS Teams gave the positive result.
- Unfortunately I also have no audio on the recordings on iPad and iPhone but it works fine with Macbook
What should I do. I really need to study from my iPad and iPhone it’s hard to just stuck with the computer- Toss the Apple stuff........seriously.
- I was having this issue and stumbled on a simple fix. I just hooked my computer to a monitor via HDMI and the monitor doesn't have speakers. Go to Sound from the windows search bar and check your output. Silly mistake but in the meetings audio works fine on headphones so I assumed the video playback would do the same. After switching the sound output, all good.
- Hallo
Please how do I do this? I tried what is written here. Still no sound from others stevenputt - this was exactly my issue. Thanks
Here Susan. This was all I had to do. I had to change it from HDMI to my headset.
https://support.caiu.org/hc/en-us/articles/360037458834-Change-Audio-Output-in-Windows-10
mclemmons I am experiencing the same issue!
I'm hoping for a solution or work around meanwhile.
I shared my desktop to present a PowerPoint presentation and the recording automatically saved in OneDrive has no sound.
I turned on the option to include audio prior to the start of the training. I also tested it again after I realized the recording was missing audio.
mclemmons Just before you join a meeting, there should be a screen that lets you choose mute or video off...near the middle of that screen is a gear. Click on the gear and you will see a choice as to which speakers to use and which mic. I deselected my Jabra for both there.
Lynnette_01 I had a meeting on Teams which was recorded. After the meeting, i downloaded the recording only to found out that it has no sound. Is there anything i can do to fix this?
