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mclemmons's avatar
mclemmons
Copper Contributor
Jun 25, 2020

Recorded a meeting - playback has no sound

Hello there -   I recorded a Teams Meeting today wearing my Teams Certified Earbuds from Jabra.  When I played back, there is no sound.  I'm thinking that Teams does not recognize external audio de...
Lynnette_01's avatar
Lynnette_01
Copper Contributor
Oct 02, 2020

mclemmons Just before you join a meeting, there should be a screen that lets you choose mute or video off...near the middle of that screen is a gear. Click on the gear and you will see a choice as to which speakers to use and which mic. I deselected my Jabra for both there.

  • Paul_B860's avatar
    Paul_B860
    Copper Contributor
    Nov 13, 2020

    Lynnette_01 I had a meeting on Teams which was recorded. After the meeting, i downloaded the recording only to found out that it has no sound. Is there anything i can do to fix this?

    • Marc Mroz's avatar
      Marc Mroz
      Icon for Microsoft rankMicrosoft
      Nov 16, 2020

      Paul_B860  You could have your IT admin put in a support ticket to Teams to see if there is anything that can be done. But my guess is that if whatever bug happened dropping the sound from the original recording there isn't a way to recover this. 

      • JayG05's avatar
        JayG05
        Copper Contributor
        Aug 18, 2021

        Marc Mroz - It's not a bug in ANY OS like Ios or Android.

        It's a "bug" if you say, in teams: A Limitation, that recording can be done using a 3rd party tool like Snagit or Camtasia Studio on a Full Machine like a laptop but not on a phone.

        Have already tried recording using Ios Native recorder, Snagit and same on Android.

        It's a "BUG"/Limitation of Teams, which I'm sure Users would like to see resolved/fixed in new releases.

        Tnx

        Jay

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