Hi
We've just completed a rollout of 38 MacBooks via Apple Business Manager / Intune.
We're new to this but everything went to plan and all devices are showing in Endpoint Manager. They are all configured as per our scripts and Apps.
We have no cleanup rules configured.
Our compliance policy simply marks the device as non-compliant and sends an email to the user.
This week we discovered that one of the MacBooks has lost all of its configuration profiles from System Preferences and hasn't checked into Endpoint Manager since 25th March 22. It no longer has the Intune MDM Agent installed or running.
The Mac is still showing in Endpoint Manager with the correct user set to be the Primary user. Endpoint Manager still thinks is is in compliance.
The mac is working as expected, except for the missing configurations set by our policies and the control offered by Intune.
Trying to sync this Mac through Company Portal app returns a timeout, which is expected if the Management Profile is not installed on it and the Agent is missing.
Re-installing the Company Portal app did not install a new copy of the Management Profile or Agent.
My question then is, can I somehow reinstate the Profile / Agent and re-establish the existing connection with Intune without wiping, retiring or causing the user pain? He is at a remote location and a full rebuild is out of the question.
thanks
Stephen
