Locate Device is grayed out in Intune

[EvgeniiK]

Hello guys!

We have more than 400 Windows laptops enrolled to Intune.

Find my device in On on all of them.

Location services in On on each device.

I figured out that in Intune about 50% of them in Overview -> Locate device are grayed out.

Some of them are on cellular, some aren't.

So, when laptop is stolen, and Locate device is grayed out we can't find it.

All of them are using corporate accounts, no way to associate them with personal Microsoft accounts, no way to find them on Microsoft 

How we can make all 100% of our Windows devices with Locate device active all the time???

Thanks!

[#2]

There are requirements, you have to make sure you have following build of Windows 10:

Version 20H2 (10.0.19042.789) or later
Version 2004 (10.0.19041.789) or later
Version 1909 (10.0.18363.1350) or later
Version 1809 (10.0.17763.1728) or later

All version of Windows 11 is supported.
You have to enable Windows location services, have a look at:
https://docs.microsoft.com/en-us/windows/client-management/mdm/policy-csp-privacy#privacy-letappsacc...

For more details have a look at:
https://docs.microsoft.com/en-us/mem/intune/remote-actions/device-locate

[#3]

@Reza_Ameri 

Location services are enabled.

Windows 11, up to date.

All other laptops/MS Surfaces are up to date too, but on Windows 10.

Locate device is still greyed out...

Do you have any other suggestions?

[#4]

In this case, I advise you contact the support.
There is a possibility that sometimes service might be enabled after some delays, or you need to restart the PC and see if it works.

[#5]

Good morning Reza_Ameri!
I figured out.
I changed in Properties -> Device Ownership from Personal to Corporate.
Now we are able to locate all Windows devices.
Thanks for your help.
Have a nice day!

[#6]

True, due to privacy reason if device ownership is Personal, you won't see that option.

[#7]

@Reza_Ameri 

I have some android devices  (10 or higher version) and they are all corporate and fully managed and the device location is grayed out and we cannot located any device stolen or lost. DO you mind to share any toughts please?