Forum Discussion
Intune Mobile Outlook Asking password again and again
we have some of the mobile users which is having issue with outlook signin . After enrollment of the device user is not able to sign in in the outlook it seems like it is stucked in the loop. however teams is working fine for these users. Also these device are successfully enrolled without any error,device is compliant and passed all the conditional access policies.
can anyone help me out on this issue.
- Hi... so there are definitely no errors or notifications in the sign in log? Did you also enabled app protection perhaps?
- yes there is not sign in errors in fact in logs it is saying that successfully singed in App protection is enabled. Also enabled the modern auth in org settings. in App protection Pin for access is not configured.
- happen to have tested it without app protection? ios/android?
- issue is with android device but not all the device. few of the devices have this behavior. I have tested some of the users without app protection it is working fine.
- Hi, are the devices enrolled as fully-managed or with a work profile?
somesh_pathak with work profile byod enrollment
Hi Vijay2744 , Great. If possible, could you please share the screenshot of the App protection policy configured for BYOD and also check if you have configured any policy specific to the Outlook app.
Br/
Somesh
I am experiencing this exact same authentication loop issue today (video attached).
It only affects Android Intune enrolled devices; our Apple devices work with Outlook mobile just fine.
No errors in sign in logs- all conditional access logs show successful.Device: Android (personally-owned work profile)
Teams, OneDrive, and Edge all work and are deployed as required from Intune. It's just Outlook mobile that does not sign in.
App config policies: one for Office 365 account config the other for general outlook config settings which targets both iOS and Android (screenshots attached)
- is there any specific device manufacturer that you are facing this issue? for me most of the Redmi and Xioami devices.
For me as of now no solution works, but yes as per the https://call4cloud.nl/2021/01/the-sum-of-all-app-protection-policies/ this link i am testing out some of the users.
As per my observation you need to wait at least 1 or 2 days to get apply these policies.
Let me know if you any other solution for thisIt was only affecting our new hires that started yesterday. This morning everything is working fine for both devices that had the issues. One was a Pixel 7 Pro and the other was a OnePlus 9 Pro.
