Intune Fresh Start for new user doesn't re-enroll in EntraID or Intune?

[cmiarshvac]

I have a Win 11 device that I performed the Fresh Start (without retaining data option checked).  It was removed from EntraID Devices and Intune.  I gave the laptop to a new user for OOBE setup and assumed it would re-enroll in as an EntraID device with that users as the Primary User and continue with Intune management / configuration.  It seems this is not the case, the new users signed in this morning but I don't see the device as an Entra ID device or in Intune.  This doesn't make sense that an Entra ID account was used to setup from OOBE but the device isn't enrolled.  Obviously, my logic was flawed in thinking this was a clean way to repurpose a laptop, but how do I get this device back into EntraID / Intune?

[#2]

We have not had much success with wiping devices through Intune and have been reloading Windows using a boot drive.
Try reloading Windows manually and not through Intune, after deleting the device within Intune. Then sign the new user in with the work account and the device should re-enroll. Seems when wiping through Intune that there are orphaned artifacts from the prior enrollment preventing full re-enrollment on the next user. We have had 100% success with manually reloading Windows.

[#3]

I'll try that. I have faith that someday I'll be able to wipe and redeploy using Intune, I just don't know the correct incantation yet. Thanks for the response.

[#4]

Intune Fresh Start is a feature used to reset a Windows device to its default state while removing apps and settings, but it keeps the device enrolled in Intune. However, if a new user doesn't re-enroll the device in EntraID or Intune after a Fresh Start, the device may lose its management and compliance configurations. 

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[#5]

@cmiarshvac We always use the Wipe option (without keeping enrollment) from Intune when redeploying a laptop to another employee. It works most of the time from Intune, but occasionally we have to run Reset this PC on the device. The laptop then gets re-enrolled in Intune when the employee goes through the Autopilot setup. Someone recently shared this graphic with me, and it is the best I've seen to help understand the various options and when to use them.

[#6]

I love this graphic. Thank you for sharing your process. I appreciate it.

[#7]

If you are curious about what reset option fits you best (and those graphics are based on this blog below)
https://call4cloud.nl/2021/04/retire-wipe-reset-fresh-start/#7_Summary