Forum Discussion
Intune Fresh Start for new user doesn't re-enroll in EntraID or Intune?
I have a Win 11 device that I performed the Fresh Start (without retaining data option checked). It was removed from EntraID Devices and Intune. I gave the laptop to a new user for OOBE setup and a...
It sounds like you're dealing with an issue related to re-enrollment after performing a Fresh Start on a Windows 11 device. Here's a step-by-step approach to address this:
1. Verify Azure AD Join Status: First, confirm that the device is Azure AD joined. You can do this by going to Settings > Accounts > Access work or school, and checking if the device is connected to your organization's Azure AD. If it’s not, you'll need to manually join it again.
2. Manual Re-enrollment: Sometimes, after a Fresh Start, devices don't automatically re-enroll in Intune, especially if certain conditions are missed during setup. You can manually re-enroll the device by navigating to Settings > Accounts > Access work or school > Enroll only in device management, and then sign in with the user's Entra ID account to link the device to Intune.
3. Check Auto Enrollment Settings: Ensure that auto-enrollment is enabled for your organization in Azure Active Directory and Intune. This is configured under Devices > Enroll devices > Automatic enrollment in Intune. If this setting is not correctly configured, the device won’t automatically enroll.
4. Review Fresh Start Implications: The Fresh Start process can sometimes clear out key provisioning packages or management certificates needed for Intune re-enrollment. In such cases, it's best to either manually enroll the device or perform a full device reset to ensure the OOBE process includes Intune enrollment.
5. Device Reprovisioning: If the manual steps above don't work, you might need to consider resetting the device to factory settings again and going through the Out of Box Experience (OOBE) to ensure proper setup. During OOBE, make sure that the user selects "Set up for work or school" and uses their Entra ID account.
If you’ve found these steps helpful and are looking for more IT management tips or troubleshooting guides, feel free to check out related articles on BOMBitUP, where we cover a wide range of topics on device management and optimization.
I hope this helps get your device back into Entra ID and Intune!