Forum Discussion
Intune - Company Portal Issues with MDM Android tablets
We have noticed that some of our Samsung tablets that use Android 7.1 started having issues with our managed apps, such as outlook, word, excel and more. We were not able to open any apps and when we attempt to, the app just crashes.
No changes have been made to our policies and all apps are up to date.
We tried to fix the issue by removing company portal and the work profile on the affected device, then we tried to enrol the device again. This seems to start off fine, as we were able to login and get past MFA, but every time the device tries to register, company portal crashes!
As an extreme workaround, we have to wipe the affected device and then we can enrol it back into intune.(This is far from ideal)
We have lots of tablets that have been affected and each day we see much more tablets having the same issue.
Has anyone had a similar issue?
UPDATE!!!!
After many days spent troubleshooting with Microsoft, the issue seemed to be with the Android OS.
Which I can confirm has been fixed by Google, to fix the bug you have to install Google Chrome on your Android devices.
I have made it a required app and pushed it out via Intune.
Please give that a try and let me know how it goes?
- I have seen this issue when there were issues with app protection policies?
Do you have those in place or are you requiring some conditions through conditional access?Hey Thijs, yes we have app protection policies applied for all of our managed apps.
We also have conditional access in place too.
But wiping a tablet back to factory reset, removing all instances of that device from intune and enrolling it back via company portal, seems to have fixed the issue.
Is there way I can do this without wiping the tablet and keeping it enrolled?
Thanks
- could you check the sign-in logs in AzureAD and check where exactly it's failing.
I had an Android phone fail because I used the 'require app protection policy' and switched to 'require approved app'
- We've got the same issue on our Samsung A5 phones.
- not good.. I've noticed there has been updates to Intune company portal and outlook in the last 2 days for Android.
I will keep you posted on any new revelations.We tried to install Office manually from the playstore, exact same version as the one insalled with Intune and it works
We have no conditional strategy applied,
Will keep you inform too
Thanks
1. Try to cleare the phone cache and application cache and try to re launch and see if it worksChrisWork
2. We dont have tablet in our environment but we also faced this issue with mobile having Android 7.1 so we have upgraded all those mobile to android 8 and by issue resolved after that.
After installing Chrome with intune in the managed google playstore it works. All works as it should.
Thank you very much, we much appreciated the help
obisch2440 Excellent, glad to know it works well!
At some point I will test removing chrome and check if the bug does not pop up again.
Update you later, enjoy your day! 😄
