Forum Discussion
ChrisWork
Feb 11, 2020Brass Contributor
Intune - Company Portal Issues with MDM Android tablets
We have noticed that some of our Samsung tablets that use Android 7.1 started having issues with our managed apps, such as outlook, word, excel and more. We were not able to open any apps and when we...
- Feb 18, 2020
UPDATE!!!!
After many days spent troubleshooting with Microsoft, the issue seemed to be with the Android OS.
Which I can confirm has been fixed by Google, to fix the bug you have to install Google Chrome on your Android devices.
I have made it a required app and pushed it out via Intune.
Please give that a try and let me know how it goes?
ChrisWork
Feb 11, 2020Brass Contributor
Hey Thijs, yes we have app protection policies applied for all of our managed apps.
We also have conditional access in place too.
But wiping a tablet back to factory reset, removing all instances of that device from intune and enrolling it back via company portal, seems to have fixed the issue.
Is there way I can do this without wiping the tablet and keeping it enrolled?
Thanks
Thijs Lecomte
Feb 11, 2020Bronze Contributor
could you check the sign-in logs in AzureAD and check where exactly it's failing.
I had an Android phone fail because I used the 'require app protection policy' and switched to 'require approved app'
I had an Android phone fail because I used the 'require app protection policy' and switched to 'require approved app'