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Kathy Liu's avatar
Kathy Liu
Icon for Microsoft rankMicrosoft
Feb 02, 2018

Microsoft Forms - "Something went wrong" Error

We would like to acknowledge that we're actively working on investigating a service reliability issue. We will use this discussion thread to keep our customer updated.   Summary of impact: Starti...
microsoft forms
Kathy Liu's avatar
Kathy Liu
Icon for Microsoft rankMicrosoft

We would like to provide a quick update: we've identified the cause of this issue and have restored the service for the majority of Forms users. We will provide a further update once the service is fully back to normal. 

 

Thank you for your patience.

 

Your Microsoft Forms Team

 
Kathy Liu's avatar
Kathy Liu
Icon for Microsoft rankMicrosoft
Feb 02, 2018

We've fully restored the service for all Forms users and will close this discussion.

 

Summary of impact: Between 00:50 GMT and 11:15 GMT, a significant number of users encountered "Something went wrong" errors.

Root cause: Architectural change to switch Forms' connection to SQL Azure.

Mitigation: Engineers checked in a fix to revert the code change and flushed impacted caches.

Next steps: Engineers will continue to investigate and prevent future occurrences.

 

Thank you for your understanding and participating in this discussion. 

 

Your Microsoft Forms

 

 

 

 

 

Please let us know if you still meet the issue. Thank you for your feedbacks and patience.

 

Your Microsoft Forms Team

 
  • Rasmus Badstue Lund-Petersen's avatar
    Rasmus Badstue Lund-Petersen
    Copper Contributor
    Feb 02, 2018
    Now I got Something went wrong again. Just with another error, 1003. Is it just me or ?
  • Andrew Murray's avatar
    Andrew Murray
    Copper Contributor
    Feb 02, 2018

    Hi,

     

    I hate to be the bearer of bad news, but having had my forms restored, the same fault has now started all over again!

    Now cannot access the forms again.

  • Christof PELGRIMS's avatar
    Christof PELGRIMS
    Copper Contributor
    Feb 02, 2018
    Looks like a new bug has appeared.
     
    -----------------
    Désolé... Nous avons rencontré un problème
    Veuillez réessayer. Code d’erreur : 1003
     
    Détails techniques
    ID de session : 66b21879-c807-40f1-a4aa-7f20f351da73, ID de corrélation : c4b63811-c999-41ee-8c81-9fb7e6e007dd
  • ruthhalse's avatar
    ruthhalse
    Copper Contributor
    Jun 01, 2020
    Hi, I have encountered this problem again.
    It has been showing this error message for over 24 hours now.

    Thanks

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