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Danielrose66's avatar
Danielrose66
Copper Contributor
Apr 01, 2020

Images not showing in microsoft forms

Hi, 

Please can someone help. We are trying to deploy Teams with our school to enable remote learning. We have been setting quizzes to assess understanding using Forms. However, we are getting widely reported issues of images not displaying when added to a question. Retrying in Edge, Chrome may or may not fix the issue. I have refreshed or followed the links several times myself and sometimes they appear, sometimes they do not. We just get the eternal load or the broken image link. 

Is there anything we can do, is it certain types of pictures etc? We have tried uploading from our PC, using built in search. Its a real flaw at the moment because students quickly switch off when something is unreliable. It makes no difference if I open via teams in browser, desktop or online.  Thank you

14 Replies

  • feuch24's avatar
    feuch24
    Copper Contributor

    Danielrose66 I had this same problem. I tried uploading the image in Microsoft Edge from forms.office.com and it seems to have solved the issue. I can now see the image when I load the form in Edge or Chrome

    • RidleyRumpus's avatar
      RidleyRumpus
      Copper Contributor
      Doesn't help if you've got the form from fellow subject teachers on TES/Twitter/Facebook etc who share the quiz with you.

      Rather defeats the purpose of a cloud / networked system if you cannot share resources.
  • Evalien's avatar
    Evalien
    Copper Contributor

    Danielrose66  In case you haven't come across it, there's a vote here on this problem:

    https://microsoftforms.uservoice.com/forums/386451-welcome-to-microsoft-forms-suggestion-box/suggestions/40186609-images-do-not-appear

     

  • Evalien's avatar
    Evalien
    Copper Contributor

    Same problem here, this doesn't help with a positive remote education experience.
    Pictures won't load, refreshing or clicking 'load image' mostly doesn't work.  

     

    The new scaling function for pictures auto-crops images every time I edit a question. The preview pane doesn't work there.

     

    For now the only solution I see is not using images in Forms at all and link to pictures needed for a question when possible. Looking for another (privacy-approved) alternative meanwhile...  

  • RSComputing's avatar
    RSComputing
    Copper Contributor
    They should be able to right click on the image icon and choose load picture
    • A.M. Verwijs's avatar
      A.M. Verwijs
      Copper Contributor

      RSComputing They should be perhaps, but it is not actually working. We really tried everything, including this.

      • Annamylee's avatar
        Annamylee
        Copper Contributor
        Have u solved your issue? I got the exact problems. Please kindly advise.
  • wmilson's avatar
    wmilson
    Copper Contributor

    Our school has found if students reload, get out, go back in it works.  I tried it and it did work, annoying but it is a work-a-round till the issue is resolved. 

    • A.M. Verwijs's avatar
      A.M. Verwijs
      Copper Contributor

      wmilson we know this workaround, but unfortunately it doesn't work most of the time. I hope there will be a solution soon, but the problem has been around since 2018 and a solution is not being worked on very quickly.

  • John Kelly's avatar
    John Kelly
    Brass Contributor

    We have the exact same issue, I've made a quiz as an example for Teachers so that they can provide quizzes for their students at home but we can not promote quizzes on MS Forms with this image loading problem still outstanding (for at least a couple of years!). All images are under 300k and we can never get 100% of the images to load.

  • A.M. Verwijs's avatar
    A.M. Verwijs
    Copper Contributor

    Danielrose66 Same problem here. A direct link to the form doesnt help. Please vote here end maybe they solve the issue: https://microsoftforms.uservoice.com/forums/386451-welcome-to-microsoft-forms-suggestion-box/suggestions/40186609-images-do-not-appear?fbclid=IwAR0DBF3f4o7uwB0v0u-2bnCxL3_s1Uo24iQT_wr1JpmTNhs7z3uztfrESqA

  • I have a similar behavior, as a workaround you can maybe provide the form direct link and students can fill it in their browser, just an idea.

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