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Forms responses missing when Excel is opened
I have created a Form in Office 365 Business and now have 81 responses. When I try to open the responses in Excel, it only shows that I have 1 response. Please advice.
Dear Forms customers,
Forms for Excel contains a live data connection to your form. Any new response data will be stored in your form, and also be reflected in your workbook. On occasion, the workbook may not contain the latest data for a number of reasons.
If this is the case, Forms provides a new feature, "Sync all responses to a new workbook", in order to “sync” your most recent responses to a new workbook. This new workbook will be stored next to your original workbook on OneDrive for Business or SharePoint Online. This will ensure your data is up to date. Learn more about how to get missing data.
Regards,
Zhongzhong
Zhongzhong_Li
Microsoft
MicrosoftHi Justin Philip,
You could try the trick of change "false" to "true", it may solve your problem, but not always. That's why we didn't provide it as a official solution.
Actually we have a data sync service to make sure all of your responses get into the Excel workbook in real time. There may be random failure that the data sync action get failed, so we built up a retry system to redo the sync in every hours.
If your workbook met a fatal error after editing the workbook, which cannot be resolved by "retry", I will suggest to send the form URL for me. We will investigate the root cause and fix the problem on server side.
Before we fix the root cause, even you get a new workbook with the "true of false" trick, you has high risk to meet the same error again.
Regards,
Zhongzhong
Sir,
I have the same problem with missing data in Microsoft forms. I created a form and have received 188 responses, but only have 114 responses in excel.
The responses between 04/09/2018 and 04/23/2018 are not in the excel file. I have tried adding =TRUE to the URL bot doesn't change. Please advise.
