It has been two days that I keep trying to send emails for testing a survey. Even though it reports that survey invitation was sent to recipients, they never receive it. Resent several times... Does it have to do with this notice at the top of the page? "We are provisioning full service functionality including email templates, contact integration, and Microsoft Flow. You can continue to use the service and we will notify you when these features are available."

muralex - Forms Pro requires Common Data Service (CDS) for full integration with Power BI, Microsoft Flows, etc. We automate creation of CDS and while it is being created, we display that message. It should be created within minutes. Please send me an email at welly.lee@microsoft.com and we can help to look into your account.

Hi Alex -- I sent you a message with information we need to investigate. Can you please send the information directly to my email address welly.lee@microsoft.com. Thank you,

Welly Lee Can you help me, I am seeing the same thing for two forms now. I PM you. Andy

Welly Lee I am encountering the same issue. Would you be able to assist with this?

jdomingo57 I spoke to Microsoft on Skype, a real person and the claim is 10% of all customers are impacted. Take it with a grain of salt, 10%... I was told it would be fixed by April 15 due to a fix...We will see.

Forms Pro: can't do much with it | Microsoft Community Hub

4lexius4 world
Brass Contributor
Apr 02, 2020
Same message today in MS Forms Pro (Responses section) we are provisioning full service functionality.

See attached screen-shot
Could you please help?

Tks
Alex
- Welly Lee
  Microsoft
  Apr 02, 2020
  Hi Alex -- I sent you a message with information we need to investigate. Can you please send the information directly to my email address welly.lee@microsoft.com. Thank you,
  - 4lexius4 world
    Brass Contributor
    Apr 08, 2020
    Welly Lee Thanks Welly, the problem has been fixed! very fast the time resolution by your tech team.
    My personal compliments!
    
    Cheers,
    Alessio
muralex
Copper Contributor
Apr 05, 2019
As Welly Lee said, the issue was CDS. Our corporate Azure environment was using CDS 1.0. Once upgraded to CDS 2.0 everything worked as expected. Folks at Microsoft were very helpful.

Check out this link: https://docs.microsoft.com/en-us/common-data-service/upgradecds/introduction-upgrade-cds
Welly Lee
Microsoft
Mar 20, 2019
muralex - Forms Pro requires Common Data Service (CDS) for full integration with Power BI, Microsoft Flows, etc. We automate creation of CDS and while it is being created, we display that message. It should be created within minutes. Please send me an email at welly.lee@microsoft.com and we can help to look into your account.
- ThoSoff
  Copper Contributor
  Jul 08, 2020
  Welly LeeWe have the same issue, we not receive any email from Forms PRO; can you help us with this?
  - Welly Lee
    Microsoft
    Jul 08, 2020
    ThoSoff - can you send me your account information and survey URL to welly.lee@microsoft.com
- jdomingo57
  Copper Contributor
  Apr 05, 2019
  Welly Lee I am encountering the same issue. Would you be able to assist with this?
  - Welly Lee
    Microsoft
    Apr 05, 2019
    Hi jdomingo57 -- please send me an email welly,lee@microsoft.com for us to check your status
- Andy Cheuk
  Copper Contributor
  Mar 26, 2019
  Welly Lee
  
  Can you help me, I am seeing the same thing for two forms now. I PM you.
  
  Andy
  - Welly Lee
    Microsoft
    Apr 05, 2019
    Andy Cheuk -- please send me an email : welly.lee@microsoft.com to check if this is related to CDS 1.0 issue

Forum Discussion

Forms Pro: can't do much with it

Share

Resources