Forum Discussion

Teresa650's avatar
Teresa650
Copper Contributor
Apr 20, 2021

An error has occurred. Please try again. Cid:2c3cc667-5cf9-47de-8730-b73327725df3

Good afternoon,

During a teams meeting of 121 people I used Microsoft Forms for quick polling on four questions (settings Share results automatically after voting and Keep responses anonymous).  Some of the questions had created errors which displayed in the chat 'An error has occurred. Please try again. Cid:2c3cc667-5cf9-47de-8730-b73327725df3' with the Cid different per individual.  Summary of errors:

Question 1) 106 successful and 1 error

Question 2) 110 successful and 0 errors

Question 3) 108 successful and 1 error

Question 4) 110 successful and 18 errors
We would like to continue utilizing this method however want to avoid the errors.  What is the root cause of error and how can we avoid this during future forms?

Thanks - Teresa

Error
  • Jon_Kay's avatar
    Jon_Kay
    Former Employee
    Apr 21, 2021
    hi Teresa

    can you tell me approximately what date/time this meeting occurred? UTC time is preferred
    then i will have the developers try to dig into the backend telemetry to see what happened

    Thanks!
    • Teresa650's avatar
      Teresa650
      Copper Contributor
      Apr 21, 2021

      Jon_Kay 

      Meeting polling occurred 20APR2021 between 3:35-3:50 UTC.  Thank you
      Teresa

      • Jon_Kay's avatar
        Jon_Kay
        Former Employee
        Apr 22, 2021
        Thanks Teresa

        The developers were able to find the backend logs and diagnose what went wrong. We had some internal limits that were hit and caused some throttling, which caused some usage errors to people using polls at that time. We have fixed this problem and it should be deployed within the next 4-5 days. If you encounter further problems in the future, please do report them again. Thanks!

        -jon
        Senior Program Manager - Microsoft Forms
    • Thiaan's avatar
      Thiaan
      Copper Contributor
      Jul 20, 2022
      Jon_Kay Same issue in current Presentation...

      An error has occurred. Please try again. Cid:d3df92dd-3b1f-4f87-9fa3-c881e4c3fcfb
      • vvandekamp's avatar
        vvandekamp
        Copper Contributor
        Aug 17, 2022

        Thiaan I created a poll and I am getting the same error as above when I submit a response.  Is there a fix out there?

         

        Thanks,

         

        Victoria

    • WylieCoyote777's avatar
      WylieCoyote777
      Copper Contributor
      Nov 28, 2022
      Hello Jon_Kay,
      We have had the same issue in a meeting that was held on the 25th Oct from 09.58am-10.55am, Australian Eastern Daylight Time (AEDT). Multiple people received the Cid error message, e.g. An error has occurred. Please try again. Cid:fc854073-b767-40cc-b379-fe4684939520

      Thanks in advance for your help,
  • WylieCoyote777's avatar
    WylieCoyote777
    Copper Contributor
    Nov 28, 2022
    Hello, we had the same issue in a meeting that was held on the 25th Oct from 09.58am-10.55am, Australian Eastern Daylight Time (AEDT). Multiple people received the Cid error message, e.g. An error has occurred. Please try again. Cid:fc854073-b767-40cc-b379-fe4684939520

    Thanks in advance for your help

Resources