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Teresa650's avatar
Teresa650
Copper Contributor
Apr 20, 2021

An error has occurred. Please try again. Cid:2c3cc667-5cf9-47de-8730-b73327725df3

Good afternoon, During a teams meeting of 121 people I used Microsoft Forms for quick polling on four questions (settings Share results automatically after voting and Keep responses anonymous).  Som...
Error
Jon_Kay's avatar
Jon_Kay
Iron Contributor
Apr 21, 2021
hi Teresa

can you tell me approximately what date/time this meeting occurred? UTC time is preferred
then i will have the developers try to dig into the backend telemetry to see what happened

Thanks!
  • WylieCoyote777's avatar
    WylieCoyote777
    Copper Contributor
    Nov 28, 2022
    Hello Jon_Kay,
    We have had the same issue in a meeting that was held on the 25th Oct from 09.58am-10.55am, Australian Eastern Daylight Time (AEDT). Multiple people received the Cid error message, e.g. An error has occurred. Please try again. Cid:fc854073-b767-40cc-b379-fe4684939520

    Thanks in advance for your help,
  • Thiaan's avatar
    Thiaan
    Copper Contributor
    Jul 20, 2022
    Jon_Kay Same issue in current Presentation...

    An error has occurred. Please try again. Cid:d3df92dd-3b1f-4f87-9fa3-c881e4c3fcfb
    • vvandekamp's avatar
      vvandekamp
      Copper Contributor
      Aug 17, 2022

      Thiaan I created a poll and I am getting the same error as above when I submit a response.  Is there a fix out there?

       

      Thanks,

       

      Victoria

  • Teresa650's avatar
    Teresa650
    Copper Contributor
    Apr 21, 2021

    Jon_Kay 

    Meeting polling occurred 20APR2021 between 3:35-3:50 UTC.  Thank you
    Teresa

    • Jon_Kay's avatar
      Jon_Kay
      Iron Contributor
      Apr 22, 2021
      Thanks Teresa

      The developers were able to find the backend logs and diagnose what went wrong. We had some internal limits that were hit and caused some throttling, which caused some usage errors to people using polls at that time. We have fixed this problem and it should be deployed within the next 4-5 days. If you encounter further problems in the future, please do report them again. Thanks!

      -jon
      Senior Program Manager - Microsoft Forms
      • KGr33n's avatar
        KGr33n
        Copper Contributor
        Sep 21, 2022
        We were just running a test webinar with a few people to determine whether Teams with Q&A and Polls would suit our needs. Each of the polls we tested with different questions failed. We received the CID error code. This makes me nervous for the stability of the product. Can you please advise?
        Meeting took place between 12:30am and 1:00am UTC 21st September 2022.

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