Forum Discussion
Spam being delivered to Junk folder
I am still having spam messages being delivered to the Junk folder, even after setting Spam Message Action to delete the message (see first image below). I also ran a message trace and found that the message was filtered as spam and delivered to the Junk folder (see second image below). Why am I getting spam delivered to my Junk folder when I explictily chose to have it deleted?
w4C777 check your anti phishing policy settings in the action section as well
- please can you check which policy is catching your email ? anti -spam or anti-phishing ?
eliekarkafy Thank you for your response. Please excuse my lack of knowledge, but where would I go to check which policy was used for this specific email. I just received another email into my Junk folder this morning and I don't know how they are sent there when I have the Spam policy set to delete spam messages. Thank you.
w4C777 for example open the email from the explorer blade in defender and check the action applied on this email
