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Forum Discussion

jvegai

Copper Contributor

Dec 01, 2023

Solved

The confirmation email does not show the name of the staff with whom you will have an appointment.

office 365

Debasish_Thakur
Dec 09, 2023
jvegai Hello,
Staff details sharing over confirmation email is controlled through an admin setting. Can you please refer to the details here https://learn.microsoft.com/en-us/microsoft-365/bookings/turn-bookings-on-or-off?view=o365-worldwide#block-sharing-staff-details-with-customers and confirm if this solves the above issue. Thanks

5 Replies

Debasish_Thakur
Microsoft
Dec 01, 2023
jvegai Could you please share the booking page url with me over DM ? In case, it is not published or shared outside org, please share the snapshot of the url in the browser.

In case, this worked before and started showing this difference recently, please include a snapshot of the email copies (removing any sensitive information), if possible. (over DM)
- jvegai
  Copper Contributor
  Dec 08, 2023
  Debasish_Thakur
  Hello, this is the confirmation email that reaches the client, it does not show the name of the staff with whom they will have the meeting.
  Is there a way to display it?
  - Debasish_Thakur
    Microsoft
    Dec 09, 2023
    jvegai Hello,
    Staff details sharing over confirmation email is controlled through an admin setting. Can you please refer to the details here https://learn.microsoft.com/en-us/microsoft-365/bookings/turn-bookings-on-or-off?view=o365-worldwide#block-sharing-staff-details-with-customers and confirm if this solves the above issue. Thanks

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The confirmation email does not show the name of the staff with whom you will have an appointment.","moderationData":{"__ref":"ModerationData:moderation_data:3998037"},"body":"jvegai Could you please share the booking page url with me over DM ? In case, it is not published or shared outside org, please share the snapshot of the url in the browser.

In case, this worked before and started showing this difference recently, please include a snapshot of the email copies (removing any sensitive information), if possible. (over DM)","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-12-01T01:09:17.284-08:00","lastPublishTime":"2023-12-01T01:09:17.284-08:00","metrics":{"__typename":"MessageMetrics","views":2554},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftBookings/category:products-services/category:communities/community:gxcuf89792board:MicrosoftBookings/message:3997895/message:3998037","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCw0MDAzOTc1LDQwMDM5NzU","node":{"__ref":"ForumReplyMessage:message:4003975"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:4003975":{"__typename":"ModerationData","id":"moderation_data:4003975","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4003975":{"__typename":"ForumReplyMessage","uid":4003975,"id":"message:4003975","revisionNum":1,"author":{"__ref":"User:user:2177534"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftBookings"},"parent":{"__ref":"ForumReplyMessage:message:3998037"},"conversation":{"__ref":"Conversation:conversation:3997895"},"subject":"Re: The confirmation email does not show the name of the staff with whom you will have an appointment.","moderationData":{"__ref":"ModerationData:moderation_data:4003975"},"body":"

Debasish_Thakur

Hello, this is the confirmation email that reaches the client, it does not show the name of the staff with whom they will have the meeting.

Is there a way to display it?

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Staff details sharing over confirmation email is controlled through an admin setting. Can you please refer to the details here https://learn.microsoft.com/en-us/microsoft-365/bookings/turn-bookings-on-or-off?view=o365-worldwide#block-sharing-staff-details-with-customers and confirm if this solves the above issue. 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