SMS doesn't work if "Max Attendees" is set to greater than one

[Edward Warner]

We've been smacking our heads against the way trying to figure out why SMS reminders/notifications were intermittently working.  Finally determined that if a service is configured for more then one attendee then SMS texts don't even send.

Two out of three test services we setup are single attendee and work as expected.  The "group" service does not.  As we're attempting to manage the bookings via Teams, we don't even have the option of adding additional customers to the meeting.

Is this intentional or an oversight?  Is there something I can do via Admin backend that would help?

Also, we've noticed that if the appointment is scheduled in Bookings, the customer information is blank when looking at the appointment in Teams.  So we can't see it in the queue list, nor can we send reminders using the options in teams.  If we enter the customer information it creates a whole new appointment ... which isn't great.

[#2]

@Edward Warner 

There could be several reasons why SMS reminders/notifications may not be working when the "Max Attendees" is set to greater than one. Here are a few possible explanations:

1. Limitations of the SMS service: Some SMS services may have limitations on the number of recipients that can receive a message at once. If the "Max Attendees" setting exceeds this limit, the SMS messages may not be sent.

2. Configuration issues: It is possible that there are configuration issues with the service or application used to send the SMS messages. For example, the service may not be set up to handle messages to multiple recipients, or there may be a setting that needs to be adjusted to allow for this.

3. Mobile carrier restrictions: Some mobile carriers may have restrictions on the number of SMS messages that can be sent to multiple recipients. If the "Max Attendees" setting exceeds this limit, the messages may not be delivered.

To resolve this issue, you may want to check with the SMS service provider (external link removed by moderator) to determine if there are any limitations on the number of recipients that can receive a message at once. You may also want to review the configuration settings for the service or application being used to send the SMS messages to ensure that they are set up correctly. Additionally, you may want to check with the mobile carriers to determine if there are any restrictions on the number of messages that can be sent to multiple recipients.