Forum Discussion
Meetings deleted in Outlook calendar still showing up in Bookings calendar
We are new to using bookings and have noticed that if a client makes an appointment through bookings and then calls us to say they want to cancel it, we delete it in our team members outlook calendar...
Same issue here...
Hi both,
unfortunately if you delete the booking from the calendar it will only delete it from this calendar. That said if you’re a delegate/ organiser of this meeting then you should be able to open it and select cancel meeting, this will then send the cancellation to the bookings calendar and remove it. If after the cancellation email doesn’t remove it then you may need someone to check the settings on the bookings account as it may not be set to automatically delete once it’s cancelled. Hope this helps.
thanks
Lynda
Lynda_R1423, I don't understand this logic at all. Let's say I put an event on my calendar, like I'm going to the dentist on March 13 from 10:00 - 11:30am. That time should show as unavailable in Bookings and does. So far so good.
If I then cancel the appointment or push it back by a few weeks, then Bookings needs to update to show that I am now available on March 13 from 10:00 - 11:30. It does not. This is the problem.
This problem has nothing to do with making changes in Bookings. This is about making changes to the calendar in Outlook, which is obviously where any of us make changes to our own schedule. The whole point of Bookings is to show the outside world when we are free so they can book a time with us. To be useful as a companion to Outlook calendars, Bookings MUST reflect free time as specified in the Outlook calendar.
- You may also need additional access in order to be able to cancel these bookings. You won’t be able to do it on the client’s behalf if you don’t have the permission to do so
This has nothing to do with permissions. The problem is with Outlook events on MY calendar (or any user's calendar) that I (or that user) created and then moved. This is not about moving or deleting events on someone else's calendar.
As it happens, I'm a domain admin for our tenant anyway, so I have max permissions.- Sorry my bad, I misread that. Microsoft Bookings can sync with your Outlook calendar for availability, but you cannot use your Outlook calendar to manage your appointments that were scheduled via Bookings. Therefore, if you need to cancel / edit an appointment that was scheduled through Microsoft Bookings, you need to do so via the Bookings website. The functionality to change / delete the booking from Outlook itself is not available.
