Forum Discussion
Major Issues with New Version of Bookings
Our Bookings page got updated to the new version last week and we are having issues. We have an appointment type that is 10 minutes in duration. When we booked them on the old interface, it woul...
Hello,
Thank you for getting back to me. Hopefully some of the info below will help to troubleshoot the problems.
1. Correct, when we try to book someone by clicking a timeslot on the calendar, that is when the duration issue occurs. Booking with the "New Booking" button does not have that issue.
2. Yes, this is a new issue with the new version of Bookings. When we select the appointment type and then type in the patient name, their info such as email seems to appear appropriately. But when we select the patient name first and then change the appointment type, they lose their email and phone number and do not receive a confirmation.
3. When booking an appointment, when we search for a patient that has a space in the last name (ex. John St Pierre), they do not show up when typing in John S in the search, but John Pierre will show up.
4. When we search for a patient name in the "customers" section, it flashes quickly multiple times and is very hard on the eyes. It appears to be loading the list of customers (we have over 1000).
Thank you for getting back to me. Hopefully some of the info below will help to troubleshoot the problems.
1. Correct, when we try to book someone by clicking a timeslot on the calendar, that is when the duration issue occurs. Booking with the "New Booking" button does not have that issue.
2. Yes, this is a new issue with the new version of Bookings. When we select the appointment type and then type in the patient name, their info such as email seems to appear appropriately. But when we select the patient name first and then change the appointment type, they lose their email and phone number and do not receive a confirmation.
3. When booking an appointment, when we search for a patient that has a space in the last name (ex. John St Pierre), they do not show up when typing in John S in the search, but John Pierre will show up.
4. When we search for a patient name in the "customers" section, it flashes quickly multiple times and is very hard on the eyes. It appears to be loading the list of customers (we have over 1000).
These issues continue to persist. Any update??
