Forum Discussion
How to prevent double-bookings on my MS Bookings page.
I've created a Service on my booking page, and have submitted a meeting request for Tuesday Feb 27 at 11:00am. I go back to the booking page (acting like a second person) to book a meeting during the same date and the 11:00am timeslot still shows available. I am trying to prevent double-bookings. What can I do to ensure that "booked" date and timeslot is no longer available once a confirmation email and schedule goes out? TIA.
alasichanh I'm having the same issue, we use the booking system for work and have 2 appointments per time slot, we've had either 3 or 4 people schedule when the system should only allow 2 people schedule. We have also received emails from booking confirmation but they are not showing under the booking calendar. This started a few weeks ago, it was at first only 1 time slot for which it was happening but just recently, it's happening all over the place and it has created a nuisance, it would be nice to have a guide on how to troubleshoot these issues and/if it's happening to everyone or most of the users, then, something has been updated or done recently within Microsoft for this glitch to keep happening.
- Hi Alasichanh
Can you provide a little more information:
1. When you (a customer) make a booking, are they selecting a member of staff for the booking or are you replying on Bookings to allocate staff?
2. When the initial (1100) booking is made, is it appearing in the Booking calendar, AND in the allocated / assigned staff calendar?
3. Have you assigned multiple staff to the Booking / Service?
I have found that Bookings often appears to be not working but actual is - if you have multiple staff assigned to a Service then potentially other people are available for an 11:00 am booking, once the initial booking, with a staff member, has been submitted.
Mike1. When you (a customer) make a booking, are they selecting a member of staff for the booking or are you replying on Bookings to allocate staff? The Service has the selected staff for the appointment. Meaning, on the external booking page, customers will select the service, date and time and does not have the option to select staff.
2. When the initial (1100) booking is made, is it appearing in the Booking calendar, AND in the allocated / assigned staff calendar? When the booking is submitted (date, time, required fields), both the customer and assigned staff received a calendar invite. I also went into the Staff calendar to "accept" the calendar invite to see if that will confirm the timeslot and go away.3. Have you assigned multiple staff to the Booking / Service? At one point I did because we wanted the staff managing the calendar/service to also receive notification, but I have removed all staff and only kept the one the customer should book with and there is still no solution.
- Interesting.
I don't have an answer - I assumed the issue was being caused because, legitimately, you were seeing bookings, at the same time but against different staff.
The only other thing I can suggest is to check, for the staff member, that you have [Events on Office calendar affect availability] turned on (which is the default seeing). You would hope that if this is the case, and a Booking is created in their calendar, then this calendar entry would then prevent another booking at the same time.
Other than that, it might be a syncing issue.
Sorry I cant be more help
alasichanh here is a complete guide for you. Your issue is explained here.
Nicos Paphitis this video does not explain the issue at all.
