Forum Discussion
How to prevent double-bookings on my MS Bookings page.
Can you provide a little more information:
1. When you (a customer) make a booking, are they selecting a member of staff for the booking or are you replying on Bookings to allocate staff?
2. When the initial (1100) booking is made, is it appearing in the Booking calendar, AND in the allocated / assigned staff calendar?
3. Have you assigned multiple staff to the Booking / Service?
I have found that Bookings often appears to be not working but actual is - if you have multiple staff assigned to a Service then potentially other people are available for an 11:00 am booking, once the initial booking, with a staff member, has been submitted.
Mike
1. When you (a customer) make a booking, are they selecting a member of staff for the booking or are you replying on Bookings to allocate staff? The Service has the selected staff for the appointment. Meaning, on the external booking page, customers will select the service, date and time and does not have the option to select staff.
2. When the initial (1100) booking is made, is it appearing in the Booking calendar, AND in the allocated / assigned staff calendar? When the booking is submitted (date, time, required fields), both the customer and assigned staff received a calendar invite. I also went into the Staff calendar to "accept" the calendar invite to see if that will confirm the timeslot and go away.
3. Have you assigned multiple staff to the Booking / Service? At one point I did because we wanted the staff managing the calendar/service to also receive notification, but I have removed all staff and only kept the one the customer should book with and there is still no solution.
- Interesting.
I don't have an answer - I assumed the issue was being caused because, legitimately, you were seeing bookings, at the same time but against different staff.
The only other thing I can suggest is to check, for the staff member, that you have [Events on Office calendar affect availability] turned on (which is the default seeing). You would hope that if this is the case, and a Booking is created in their calendar, then this calendar entry would then prevent another booking at the same time.
Other than that, it might be a syncing issue.
Sorry I cant be more helpMike_Collins999Mike_Collins999
Thanks for your help on this!
I found out the issue and fixed it, but wanted to share here in case anyone else needs the answer.
It was in the Service under Basic Details. There was a settings that stated "Maximum number of attendees" for that service. I misunderstood that as asking how many people will be in that one meeting customers schedule, but in reality, it means how many people can book this same timeslot.
Adding more than 1 attendee will allow up to that # of people to book the same time-slot. It is best used in a 'training' scenario. This is why the timeslot still shows available, after 1 person books.
The settings must stay on 1 maximum guest which turns the service into a 1-on-1 consultation, so when they book the 9:00am slot, no one else can book.
Has anyone figured out how to change it to 1:1 on a service? It won't let me change it on my settings to anything less than 2, which means people can double book.
