Forum Discussion

Kurt_Simpson's avatar
Kurt_Simpson
Copper Contributor
May 11, 2020

Custom length range for bookings and number of bookings limit for customers

Hello,

 

My organization has started to roll out the Microsoft Bookings app. However our department has some specific scheduling limitations and rules. One being our appointments can range from 30 minutes to 1 hour. Is this feature in development? We also have a limitation on 2-3 hours of appointments per "Service" a week. this is another very important feature we would need to be able to use this app. This is also dependent on customer attributes.

 

Thanks,

Kurt

Bookings
office 365
  • Tony Krijnen's avatar
    Tony Krijnen
    Icon for Microsoft rankMicrosoft
    May 11, 2020

    Kurt_Simpson Although that functionality isn't available in the default settings the workaround would be to create a service called "30 - 60 minute service", make the time for this service 30 minutes and then add the option "Buffer time" after the appointment for 30 minutes. The booking will then be 1 hour in the engineer calendar but 30 minutes in the customer agenda with the option to run over. 

    This is a very specific request so I don't know if that would ever be added to Bookings. 

     

    For the limitation on the 2-3 hours of "service appointments" the only workaround is to set these available hours in the employee availability. (So engineer 1 will only be bookable on monday morning, engineer 2 on monday afternoon, etc). Another option is that in the booking tool you can assign the appointment to another engineer. 

     

    Tx, T. 

Resources