Forum Discussion
Buffer time not being added to Bookings - recent error
I operate two separate bookings calendars and they have been working great up until about a week ago. We noticed that the buffer time in the bookings was no longer being included in the calendars and there were now were back-to-back bookings without a gap. I have included some screenshots below
One was a 20 min consultation with a 10 min buffer and the other a 45 min consultation with a 45 min buffer.
I found a work around by removing the buffer time and changing the staff availability time from 4 - 7 to break it down into 45 minute blocks, image included below. However this is really irritating and it seems only to have happened in the past few weeks so something in the system is broken.
Has anyone else experienced this problem as well?
Thanks,
Chloe
- Same problem here. Additionally it seems like the buffer time is now calculated from the start of the appointment, but it still doesn't work (if you give 45 min buffer to 30min appointment to get 15min gap there's no gap between appointments). I think it could be a localization/tz issue related to some recent update, since the notification emails lost localization at somepoint in late August (our local tz is Helsinki, UTC+2).
ChloeLong Are you using on the staffs config-page "events on office calendar affect availability" turned on or off? I noticed that when turned on the buffer time gets added to the appointment in the staff's calendar which results in the buffer time working as intended, but if you disable this, buffer time is no longer working, because in the bookings calendar the buffer time doesn't get added to the appointment (which is a design flaw in my opinion)
