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JustinG's avatar
JustinG
Brass Contributor
Oct 25, 2021

Bookings Shows HTML Encoded Strings When Viewed in Outlook

Please redirect me to the correct area to report this issue if needed. This issue started recently. Bookings appointments can be viewed with Outlook Calendars. The "Customer Notes" sections usuall...
Bookings
Calendar
office 365
JustinG's avatar
JustinG
Brass Contributor
I am the OP and the issue still seems resolved for us, but I have asked our receptionist to be on the lookout to see if it happens again. Are you all on the "new bookings" or are you still running classic?
anthony08's avatar
anthony08
Copper Contributor
Nov 27, 2023
Hi Justin - the issue still persists as I just did a few test bookings. I've been on the "new " template. I just switched to "Classic" but the issue is still there. Please help!
  • JohnP110's avatar
    JohnP110
    Copper Contributor
    Nov 28, 2023
    Also I see same kind of issue. In the .ics file the raw html code is displayed for links to e.g. Teams sessions and other
    • Mike508's avatar
      Mike508
      Copper Contributor
      Nov 29, 2023
      We're seeing the same behavior as well, very disruptive.
      • HalcyonSF's avatar
        HalcyonSF
        Copper Contributor
        Nov 29, 2023
        I'm still working with Microsoft on a resolution, but it's been a bit slow. Hopefully some kind of fix within the week.

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