Forum Discussion

Copper Contributor

Aug 30, 2017

Shared mailbox does not update itself

Hello everyone, So we have like 10 shared mailbox's and none of them are syncing itself. If I move some mails from inbox to another folder in the shared mailbox, I'd have to go to it and click th...

exchange

Microsoft 365 Apps

office 365

Martin Sørensen
Nov 30, 2017
We ended up with creating a seperate mailbox, and stop using shared mailbox.

I would suggest you to do the same.

Unfortunately Outlook has not been optimized enough to do this probably.

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Copper Contributor

Even we are facing the similar issue. Tried all possible solutions.

1. Creating new outlook profile.

2. Re-installing Outlook Client

3. Correcting folder permissions on shared mailbox

4. Disabling Auto-Mapping

5. Enabling Auto-Mapping

Please advise any possible solution to it.

Thanks.

Regards,

Taher Soni

VasilMichev

MVP

Nov 30, 2017

Solution is the same - use OWA or use a separate profile in Outlook for just the shared mailbox. There's only so much Outlook can handle, having multiple shared mailboxes added, each of several GBs worth of email, will cause issues sooner or later.

JeremyTBradshaw
Steel Contributor
Sep 25, 2018
Just wanted to say (and I realize this is almost 1 year later), a large percentage of users HATE OWA and do not want to use it. I personally like OWA just fine, ever since Exchange 2010.

But Microsoft's FastTrack team will advise customers all the time that 10+ mailboxes in Outlook is totally fine (provided their network readiness assessment went well).

It can be frustrating for users, then admins.