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Michael Jensen's avatar
Michael Jensen
Brass Contributor
Mar 01, 2021
Solved

Outlook on iOS devices is showing company logo instead of pictures or initials

Hi

Anybody seen this feature today? We got several customers seeing this from today. Only on iPhones, not iPad, Android, OWA or Windows 10

 

So when looking in the inbox, they only see the company logo. Looks like BIMI (Which is not implemented at any of the customers).

  • Just saw it as well.
    There is an advisory in the Admin portal about this.
    https://admin.microsoft.com/AdminPortal/Home#/servicehealth/advisories/:/alerts/EX242218
    Seams a bug in the iOS app. An update is being created and will be published to the app store when done. Expected to be published for approval at the end of today March 2nd

10 Replies

  • JimmyEFE's avatar
    JimmyEFE
    Copper Contributor

    Was this resolved? I cant seem to find any additional info on the bug and I still have some users in our org who are experiencing this only at this time they are seeing an old outdated logo even though our branding has been updated in our tenant.

    • ArjanCornelissen's avatar
      ArjanCornelissen
      Brass Contributor
      As far as I'm aware this is resolved, none of my customers have this issue at the moment.
  • Galdur's avatar
    Galdur
    Copper Contributor
    Same issue here for one user. Just noticed it today.
    • ArjanCornelissen's avatar
      ArjanCornelissen
      Brass Contributor
      Just saw it as well.
      There is an advisory in the Admin portal about this.
      https://admin.microsoft.com/AdminPortal/Home#/servicehealth/advisories/:/alerts/EX242218
      Seams a bug in the iOS app. An update is being created and will be published to the app store when done. Expected to be published for approval at the end of today March 2nd
      • Michael Jensen's avatar
        Michael Jensen
        Brass Contributor
        Exactly the same answer from Microsoft Premier support today 🙂
    • Michael Jensen's avatar
      Michael Jensen
      Brass Contributor
      Hmm.... I have created a case with Microsoft support, but they don't seem to know anything about it?
      Its only on iOS devices at our company. Just tested it again on a new device - same issue.

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