Forum Discussion

Copper Contributor

Apr 02, 2019

Message Trace not working

As of this morning, Message Trace appears to be inoperable. Only full data from 4/1 and a very small amount of data from 4/2 is available. Anyone else seeing this?

office 365

security

gatornek

Copper Contributor

Apr 04, 2019

adam deltinger

WHERE have they acknowledge this? I'm still getting shady answers from Tier1 support. Thanks!

DaveBarney

Copper Contributor

Apr 04, 2019

gatornek https://portal.office.com/adminportal/home#/servicehealth check there. There is an advisory open for Message Trace. They deployed one fix yesterday but have discovered a new issue that they are expecting to be fixed today. Maybe. Hopefully.

DaveBarney
Copper Contributor
Apr 04, 2019
gatornek Yeah, it wasn't until after I started this thread just to see if it was my issue only (before contacting support) that the advisory went up. Looking at 6 hours until the issue is fully fixed according to their latest, but I'd check in a couple because it sounds like it may progressively get better.
gatornek
Copper Contributor
Apr 04, 2019
DaveBarney Thanks bud! I have actually experienced this since Tuesday, early AM and first thing I did was check service health. All good. Then spent a long time with support on Tuesday when they weren't even acknowledging the problem. Glad they finally fessed up.