Forum Discussion
Mac Mail - Outlook Exchange issues
Well, for whatever its worth it just went back to working again. Not sure if it was a Microsoft issue or an Apple issue but Exchange account/Mac Mail - Catalina is working just fine again.
Thanks for your post and good information here! Your 3 bullet points of work arounds are spot on to what I noticed when I was having the issue. I've not had issues since November but now we seem to be seeing some connection to account size and the problem. I initially brushed that off as being a possible cause of the issue since mine seemed to fix itself as mysteriously as it started. BUT now that I think about HOW this might have played out is my settings are to erase deleted messages and junk messages "after one month". So there is a possibility that my trash had gotten overloaded with huge attachments that tipped that scale. IF/WHEN it occurs to me again I will certainly pull my account size to see if that helps determine a starting point account size capping. Best estimate at this point seems to be 9GB.
I too prefer Mac Mail to Outlook as an app. I'd be curious if in your case you are saving more than a month, like never empty. In which case, does dumping a bunch of trash does that immediately fix the problem? Obviously this can only be tested by someone who is currently having the issue occur.
commanderclif Hi, no we empty trash immediately, draft and archive sent-items to 6 months. I do think MSFT changed something and Apple is unaware since it's on a Catalina and Big Sur laptop; I don't think Apple change their client. I tried to open a case with MSFT and they started telling me that "you know AppleMail is an Apple product..." basically call Apple. Oh and show me the error message ...we'll "No new mail" when there is a bunch that's the error message. Sigh. I will call Apple today and they will tell me to call MSFT since it's a MSFT server. The classic IT Catch-22 or finger-pointing.
