Strange thing happened last week. I'm an Office 365 Business Premium customer thru my employer. I used to have Word, Excel, Powerpoint, etc in my list of All Apps. They've disappeared. I still have ...
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Strange thing happened last week. I'm an Office 365 Business Premium customer thru my employer. I used to have Word, Excel, Powerpoint, etc in my list of All Apps. They've disappeared. I still have a dozen others (Outlook, Delve, Forms, Kaizal, etc) and I can still use the online versions of Word, Excel, etc by opening existing documents but I can't launch the app independently and create new.
I have poked around account settings, etc, but can't get a resolution.
Strange thing happened last week. I'm an Office 365 Business Premium customer thru my employer. I used to have Word, Excel, Powerpoint, etc in my list of All Apps. They've disappeared. I still have a dozen others (Outlook, Delve, Forms, Kaizal, etc) and I can still use the online versions of Word, Excel, etc by opening existing documents but I can't launch the app independently and create new.
I have poked around account settings, etc, but can't get a resolution.
Here's a screenshot of what I have
And my account status:
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adam deltinger - Same deal, only Outlook appears from the general Office suite (along with all the other Kaizan/Sway etc)
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- Same deal, only Outlook appears from the general Office suite (along with all the other Kaizan/Sway etc)
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Can you check with your admin that Office Online is enabled on your Business Premium licence? I know it shows within the My Account section but that would be the first place to check.
If it is, my recommendation would be for your admin to raise this with Microsoft support.
Can you check with your admin that Office Online is enabled on your Business Premium licence? I know it shows within the My Account section but that would be the first place to check.
If it is, my recommendation would be for your admin to raise this with Microsoft support.
Hope that answers your question
Best, Chris","author":{"__ref":"User:user:169605"},"isEscalated":null,"parent":{"__ref":"ForumTopicMessage:message:427959"}},"ForumReplyMessage:message:430505":{"__typename":"ForumReplyMessage","id":"message:430505","revisionNum":2,"uid":430505,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"conversation":{"__ref":"Conversation:conversation:427959"},"subject":"Re: Lost my online app icons for Word, Excel, etc.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:430505"},"body":"
Yes, it's enabled. I can even go to a OneDrive folder and select New>Word, Excel, etc and start them that way. They're just not in my list of apps
","body@stringLength":"783","rawBody":"
Yes, it's enabled. I can even go to a OneDrive folder and select New>Word, Excel, etc and start them that way. They're just not in my list of apps
","author":{"__ref":"User:user:318523"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:429029"}},"ForumReplyMessage:message:431033":{"__typename":"ForumReplyMessage","id":"message:431033","revisionNum":1,"uid":431033,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"conversation":{"__ref":"Conversation:conversation:427959"},"subject":"Re: Lost my online app icons for Word, Excel, etc.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:431033"},"body":"What happens if you click explore all my apps?","body@stringLength":"46","rawBody":"What happens if you click explore all my 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event"},"localOverride":false},"ModerationData:moderation_data:438109":{"__typename":"ModerationData","id":"moderation_data:438109","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:438109":{"__typename":"ForumReplyMessage","id":"message:438109","revisionNum":1,"author":{"__ref":"User:user:169605"},"readOnly":false,"repliesCount":3,"uid":438109,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"ForumReplyMessage:message:436369"},"conversation":{"__ref":"Conversation:conversation:427959"},"subject":"Re: Lost my online app icons for Word, Excel, etc.","moderationData":{"__ref":"ModerationData:moderation_data:438109"},"body":"Hi peterbrown77
I would check that it occurs on different browsers, incognito, etc. If it continues then the solution is
- Raise a ticket to Microsoft support via the Office 365 admin portal.
In the meantime you should be workaround the icons via these links
Hope that answers your question. Please let us know what Microsoft come back with in order to enhance our understanding.
Best, Chris ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-04-11T07:59:32.921-07:00","lastPublishTime":"2019-04-11T07:59:32.921-07:00","metrics":{"__typename":"MessageMetrics","views":4891},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTB8Mi4xfG98M3wxMDc6MCwxMzI6MXwx","node":{"__ref":"ForumReplyMessage:message:439871"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:439871":{"__typename":"ModerationData","id":"moderation_data:439871","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:439871":{"__typename":"ForumReplyMessage","id":"message:439871","revisionNum":1,"author":{"__ref":"User:user:318523"},"readOnly":false,"repliesCount":2,"uid":439871,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"ForumReplyMessage:message:438109"},"conversation":{"__ref":"Conversation:conversation:427959"},"subject":"Re: Lost my online app icons for Word, Excel, etc.","moderationData":{"__ref":"ModerationData:moderation_data:439871"},"body":"
ChrisHoardMVP Yes, I've done it in multiple browsers and on different platforms. Same thing.
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As mentioned, I would create a ticket
Adam","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"repliesCount":1,"postTime":"2019-04-11T11:20:05.255-07:00","lastPublishTime":"2019-04-11T11:20:05.255-07:00","metrics":{"__typename":"MessageMetrics","views":4878},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1731977288000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1731977288000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1731977288000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1731977288000","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"microsoft-365","messageSubject":"lost-my-online-app-icons-for-word-excel-etc-","messageId":"427959","replyId":"436369"},"buildId":"E37e9rqmzENIUrF3G1YvE","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"o365","openTelemetryServiceVersion":"24.10.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","khorosSignInIdpId":"kh-auth-idp","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/external/components/ExternalComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[{"id":"analytics","src":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/pagescripts/1729284608000/analytics.js?page.id=ForumReplyPage&entity.id=board%3Amicrosoft-365&entity.id=message%3A436369","strategy":"afterInteractive"}]}