Forum Discussion
Issues with implementing/deploy Copilot Pro
ProSolutions , thanks for your insights.
I was able to get Copilot rolled out to most users/apps in the meantime. Main issue with desktop apps was that it had to be on actual channel. Monthly channel seemed not to work.
However, I do have issues with a few Outlook implementations. Those desktop Outlook apps are on current channel (Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20170) 64 Bit) and all up to date. Lizenses has been rechecked in the account settings of the local app, but neither in classic not in the "new" Outlook GUI Copilot is available (no coaching, no writing, no Copilot icon). At the same time, Copilot is available on desktop versions of Word, Excel and Powerpoint on the same machine. And it's available in all online apps too. So it seems to be a local desktop Outlook issue.
Fast repair and online repair did not fix the issue.
I am looking forward to more suggestions 🙂
Dan
Interesting sidenote:
On the same test user (me), I had a Outlook desktop installation on Windows 11 with
(Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20080) 64 Bit.
That version had Copilot working and running.
Then I decided to update to:
(Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20170) 64 Bit
Copilot is gone away, disapeared completely from Outlook.
Another change is that in the account overview, it asks me with a button "Lizenz aktualisieren". Doing this several times in a row did not fix it. In the version ..20080 I had to do this once and all was good.
Could it be that version .20170 is buggy?
(Word, Excel, Powerpoint still work fine with Copilot)
Dan
