Forum Discussion
Intermittent problems with Outlook 365 with Preview Pane
Good morning. I am hoping someone can give me direction or advice on these issues. these have been going on for a LONG TIME, at least a year or more. Thanks for any help!! When working in Outloo...
What version of Office 365? Have you tried starting with a fresh Outlook profile (without your custom settings)?
I am on a corporate account, we reinstalled a while back but the same thing happens. I have not tried creating a new profile, not sure corporate would allow it or not. The issue has been sent to IT but nothing is coming back as of yet. I am using Version 1808 Build 10730.20334, 365 ProPlus
- Also, in the case of POP/IMAP you might need to manually specify your mail file (PST). So, if you are not using Exchange, then maybe you should ask your IT to help.
- Ok, at least you have the latest version at the moment (for Semi-Annual channel). I meant new Outlook profile. Regular user can do that, but of course, you can first ask your IT if it is ok. You can do this by going into Control Panel > Mail (or Outlook, i can't remember exactly). There you can even leave your old profile in place and create new one and set new one as default. So if the problem is still appearing on a new profile, you can go to your old profile. Because you will lose all custom settings in the new profile and maybe it is not worth it, if it doesn't fix the issue. When you start with a new profile, it will ask you to setup your mail account, provide address, credentials, etc. If it is Exchange, then it should be fast. If you use some other POP/IMAP provider, you might need to provide server information.