Forum Discussion
How can I escalate issues in Office 365?
I have had a support case running with 365 for a couple of weeks. They close the ticket over the New Zealand weekend because of time differences, I reopen it and then have to provide the same informa...
RussellRead
Microsoft
Microsoft
Hi Brian,
Yes, it's always possible to have a working session to troubleshoot with our support folks. I understand that we called you yesterday to discuss and provide some additional steps for you to work through. I hope this helps to get you back up-and-running.
If you need further support or guidance, just let the support ambassador know that you'd prefer to discuss via the phone, and they will call you.
-thanks, Russell.
RussellRead once again I want to express my thanks for your involvement in the MTC and this thread. I know for a fact how frustrating the support experience can be and simply having a person like you available to review a ticket (even though you are not directly responsible) is immensely helpful.
