Help with setting up subscription

Copper Contributor

I took out my first Microsoft 365 family subscription the other day. There was already a trial version of Microsoft Office on the computer which has never been activated (the computer is 4 years old.

Excel and Word work fine with my sky.com email login.

Notes has a outlook.com email address attached to it. I have tried to change it to the sky one to no avail.

As for Outlook, I seem to have 2 different Outlooks. I'll screenshot below.

GailO_0-1650543824426.png

This one says working offline but emails are coming through now. Can't add my sky email address.

GailO_1-1650544000307.png

This one is linked to an outlook.com email.  It is obviously the one linked to 365 as I have tried to share with family.

I'm so confused I don't now where to sort this out!

 

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