Forum Discussion
Help! I cannot access my Microsoft 365 business account
PSA: Sign into all your Microsoft accounts now and enable all authentication methods, app, text, phone, and alternate email. Don't let this happen to you: I am the only administrator and I canno...
Thanks for the suggestion but, as I just added above, calling Microsoft is a dead end. I've tried more numbers and they all lead to the same queue with the same prompts, hold music. I must have heard "For faster support please sign into your admin console..." a thousand times now. It's like a knife turning in my gut.
Hi JaxPlanet,
Have you resolved the log in issue yet?
I would try using a different device and make sure to install and configure the authenticator app first.
My two cents worth - hope it helps.
Have you resolved the log in issue yet?
I would try using a different device and make sure to install and configure the authenticator app first.
My two cents worth - hope it helps.
Thank you for your suggestion. It's still a problem. The prompt to enroll in MFA only appears until you enroll. After you enroll, it is gone. The only solution is to sign into AzureAD/Entra and select "re-register multifactor authentication" for the user. This will restore the MFA prompt and provide them with the code needed to add it to the authenticator.
