Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox. The problem can be overcome by creating a completely new message, copying the content over and s...
I've found that forcing a recreate on the data file gets this working. Simply navigate to the file location of the outlook data file and rename the file. I usually add an "_old" at the end. You can then start outlook and it will recreate the data file. Hope this helps.
I had the same problem in Outlook 2007 and Outlook 2019 and here's how I fixed it. In Outlook 2019 I did these steps:
Click the FILE menu Click ACCOUNT SETTINGS and click MANAGE PROFILES Click the YES button, when asked to allow app to make changes Click the EMAIL ACCOUNTS… button Click on YOUR EMAIL ADDREESS under NAME then click CHANGE.. Click the MORE SETTINGS… button Click on the tab OUTGOING SERVER Check the MY OUTGOING SERVER (SMTP) REQUIRES AUTHENTIFICATION Select LOG ON USING: Then type in your EMAIL ADDRESS and PASSWORD below it Click OK
That fixed my problem.
Don
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Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox.
The problem can be overcome by creating a completely new message, copying the content over and send that message off. All while many other messages went out the Outbox without issues.
I've had that behavior before now and then over the years and usually \"fixed\" it by deleting the local .OST file or even creating a new Outlook Profile. This did it for most users, but I now get cases where I had done that \"fixing\" before already.
I looked into it once again and found that
Emails stuck in Outlooks Outbox are only visible in Outlook. There is no copy of the same message on Office 365 OWA in the same folder.
Each of those emails seem also not to appear in the Draft folder in OWA while still editing, although they are visible and editable in Outlook.
All those emails are rather small (1-3k) with no attachments
All those emails are replies or forwards of email received in the Inbox (both local and in OWA visible). Never newly created messages.
By the way, SARA (https://aka.ms/sara_home) provides a new function to try to fix issues with sent messages. However, SARA won't find the messages stuck in the Outbox (albeit I can see and open them) in my cases and thus can't fix, apparently.
What could be the reason of those stuck messages and how can I finally fix that issue?
It occurs across different tenants. The most common denominator seems to be Office 2016, although I've had the problem also with other versions of Outlook.
Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox.
The problem can be overcome by creating a completely new message, copying the content over and send that message off. All while many other messages went out the Outbox without issues.
I've had that behavior before now and then over the years and usually \"fixed\" it by deleting the local .OST file or even creating a new Outlook Profile. This did it for most users, but I now get cases where I had done that \"fixing\" before already.
I looked into it once again and found that
Emails stuck in Outlooks Outbox are only visible in Outlook. There is no copy of the same message on Office 365 OWA in the same folder.
Each of those emails seem also not to appear in the Draft folder in OWA while still editing, although they are visible and editable in Outlook.
All those emails are rather small (1-3k) with no attachments
All those emails are replies or forwards of email received in the Inbox (both local and in OWA visible). Never newly created messages.
By the way, SARA (https://aka.ms/sara_home) provides a new function to try to fix issues with sent messages. However, SARA won't find the messages stuck in the Outbox (albeit I can see and open them) in my cases and thus can't fix, apparently.
What could be the reason of those stuck messages and how can I finally fix that issue?
It occurs across different tenants. The most common denominator seems to be Office 2016, although I've had the problem also with other versions of Outlook.
Thanks
Dan
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Whiplash9915 Yes, that is what I am doing as a last resort.
The first thing to try is to recreate the email message and copy/paste the content and subject from the failing email message. Then send that one.
That works too, most of the time.
But those are just workarounds. I was looking for an actual fix 🙂
Dan
","body@stringLength":"669","rawBody":"
Yes, that is what I am doing as a last resort.
The first thing to try is to recreate the email message and copy/paste the content and subject from the failing email message. Then send that one.
That works too, most of the time.
But those are just workarounds. I was looking for an actual fix 🙂
Dan
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I've found that forcing a recreate on the data file gets this working. Simply navigate to the file location of the outlook data file and rename the file. I usually add an \"_old\" at the end. You can then start outlook and it will recreate the data file. Hope this helps.
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I've found that forcing a recreate on the data file gets this working. Simply navigate to the file location of the outlook data file and rename the file. I usually add an \"_old\" at the end. You can then start outlook and it will recreate the data file. Hope this helps.
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In Outlook 2019 I did these steps:
Click the FILE menu Click ACCOUNT SETTINGS and click MANAGE PROFILES Click the YES button, when asked to allow app to make changes Click the EMAIL ACCOUNTS… button Click on YOUR EMAIL ADDREESS under NAME then click CHANGE.. Click the MORE SETTINGS… button Click on the tab OUTGOING SERVER Check the MY OUTGOING SERVER (SMTP) REQUIRES AUTHENTIFICATION Select LOG ON USING: Then type in your EMAIL ADDRESS and PASSWORD below it Click OK
That fixed my problem.
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