Bitlocker locking me out of laptop computer

Copper Contributor

I tried to start-up my laptop yesterday and I got a blue "Bitlocker" screen come up and it is asking for a recovery key.  It notes the reason "..because Secure Boot policy has changed."

  • I never installed Bitlocker, or set-up.  Frankly, I never heard of it.
  • I checked my microsoft log in and there was no bitlocker recovery key in there either.
  • I haven't made any changes to the computer recently.
  • Computer is an HP Envy with solid state drive I believe

I am at a loss as to how to deal with this without loosing my data.  I spoke to three computer guys and they were not familiar with the Bitlocker.

Any assistance would be greatly appreciated.


1 Reply



Your question is better suited for the Windows community. Can you confirm if you're using Windows 10 or Windows 11?


- Meenah

Community Manager