Forum Discussion
AutoUpdate for Mac is not working
Microsoft Office AutoUpdate for Mac is not working. The issue exists since several days. The manual update to the latest version works flawlessly, only the automatic updates no longer work.
Error message: "Updates are temporarily unavailable. Please try again in a few minutes."
I don't use a proxy.
I first completely uninstalled the Autoupdate and removed all the related individual files.
Then I installed the newest version 4.35, and the same error occurred as before.
Then I completely uninstalled it again and installed version 4.4. Then the auto update program worked again (as before). However, it wanted to install further Autoupdate versions, first 4.7, then 4.9 and then finally 4.35. And now comes the same error message.
Is it a bug in the current version?
If you are seeing the Update Error (updates are temporarily unavailable) message in Microsoft AutoUpdate in Mac OS on MAU v4.35.21051700, please try executing the below commands in a terminal and check. This solution was shared by Microsoft support (Thank you Keno) and it worked for me.
launchctl stop /Library/LaunchAgents/com.microsoft.update.agent.plist
launchctl unload -w /Library/LaunchAgents/com.microsoft.update.agent.plist
launchctl load -w /Library/LaunchAgents/com.microsoft.update.agent.plist
You may see errors for some of the commands, especially the unload cmd, but thats fine.After executing all the commands above open Microsoft AutoUpdate and click retry. Try clicking retry a few times, if it doesn't work the first time.
Hope this helps.
- Same problem on me and also on some people on this thread https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-autoupdate-not-working/112beb19-3f68-49f4-a48b-00859ae900e3?page=3
If you are seeing the Update Error (updates are temporarily unavailable) message in Microsoft AutoUpdate in Mac OS on MAU v4.35.21051700, please try executing the below commands in a terminal and check. This solution was shared by Microsoft support (Thank you Keno) and it worked for me.
launchctl stop /Library/LaunchAgents/com.microsoft.update.agent.plist
launchctl unload -w /Library/LaunchAgents/com.microsoft.update.agent.plist
launchctl load -w /Library/LaunchAgents/com.microsoft.update.agent.plist
You may see errors for some of the commands, especially the unload cmd, but thats fine.After executing all the commands above open Microsoft AutoUpdate and click retry. Try clicking retry a few times, if it doesn't work the first time.
Hope this helps.
mctosima93 Thanks, this worked
- I've also just encountered this error and found that updating each app one at time worked for me. Seemed that instead of downloading the update file, the updater pulled the whole download. Fixed it for me anyway
Yes, updating the apps one at a time worked for me, too. Easy fix! I'm running Microsoft AutoUpdate 4.60 on a MacBook M1. Stuart Travers
- I'm facing a similar problem:
The Microsoft AutoUpdate app for macos keeps bouncing on my Mac but does not work. The only option to get out of the loop is to force quit MAU.
I have MS Office 16.50 installed on my MacBook Air (M1, 2020) with macOS 11.4.
Any advice? - ctogonz replied to Fareed Fattal
Jun 09 2022 03:04 PM
This page has troubleshooting tips:
https://support.microsoft.com/en-us/office/troubleshoot-microsoft-autoupdate-in-microsoft-365-and-of...
I solved my problem using the link at the bottom of that page to "download the installer for the latest version of AutoUpdate"- This worked for me. Thank you
