Forum Discussion
Copilot for Microsoft 365 is not working on Terminalserver RDS
Hi,
i´m trying to install/configure Copilot for MS365 on an Terminalserver. All Requierements from MS Docs are ok, on Clients it´s works fine.
I already checked Policies, Configuration also do a re-install the Apps for Business with deployment tool.
Wehn i create a brand new User Account with assigned License it´s works fine, but Copilot is not visible for „old“ Users on the Terminalserver in Business Apps like Word, Outlook...
Anyone have ideas about that Topic?
Terminalserver: On-Prem Windows Server 2019 Std (On-Prem Domain, no Azure Sync for now)
Azure User License: MS365 Business Premium, Copilot for MS365
Best Regards
Nils
Btw.: Copilot is visible in MS Teams for all Users
- ArieVanBCopper ContributorHi Nils.
Was this solved at your TS 2019? We've got the same issue here.
Cheers
-
Arie- Andrey_ShermanCopper Contributor
ArieVanB Looks like Copilot does not work with the shared computer licensing that is required for RDS.
From Microsoft:
Copilot is not available on shared devices where a device-based license for Microsoft 365 Apps is used rather than a user-based license.
Hope they will remove the restriction although it might not be possible from global setup standpoint.
- ArieVanBCopper Contributor
Andrey_Sherman We switched Office language to English in stead of Dutch. That did it.
- Marcus0000Copper ContributorI needed to go to for example excel and open the account settings and press update license.
- Andrey_ShermanCopper ContributorMarcus0000, I could not find the setting you referred to. When I go to the account under Excel, I do not see any option to update the license. Any more clarification you can provide would be great. Thank you.
- Ana_CeciliagodinezecCopper Contributorcomment report card reading skills