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Nils_Re's avatar
Nils_Re
Copper Contributor
Feb 05, 2024

Copilot for Microsoft 365 is not working on Terminalserver RDS

Hi,

 

i´m trying to install/configure Copilot for MS365 on an Terminalserver. All Requierements from MS Docs are ok, on Clients it´s works fine.

I already checked Policies, Configuration also do a re-install the Apps for Business with deployment tool.

Wehn i create a brand new User Account with assigned License it´s works fine, but Copilot is not visible for „old“ Users on the Terminalserver in Business Apps like Word, Outlook...

 

Anyone have ideas about that Topic?

 

Terminalserver: On-Prem Windows Server 2019 Std (On-Prem Domain, no Azure Sync for now)

Azure User License: MS365 Business Premium, Copilot for MS365

 

Best Regards

Nils

 

Btw.: Copilot is visible in MS Teams for all Users

  • Lundh1's avatar
    Lundh1
    Copper Contributor

    Nils_Re Seemingly same issue here. Works fine locally, but same Office version on our RDS does not seem to automatically add the Co-Pilot feature even with the license attached.

  • ArieVanB's avatar
    ArieVanB
    Copper Contributor
    Hi Nils.

    Was this solved at your TS 2019? We've got the same issue here.
    Cheers
    -
    Arie
    • Andrey_Sherman's avatar
      Andrey_Sherman
      Copper Contributor

      ArieVanB Looks like Copilot does not work with the shared computer licensing that is required for RDS.

      From Microsoft:

      Copilot‎ is not available on shared devices where a device-based license for ‎Microsoft 365 Apps‎ is used rather than a user-based license.

       

      Hope they will remove the restriction although it might not be possible from global setup standpoint. 

  • Marcus0000's avatar
    Marcus0000
    Copper Contributor
    I needed to go to for example excel and open the account settings and press update license.
    • Andrey_Sherman's avatar
      Andrey_Sherman
      Copper Contributor
      Marcus0000, I could not find the setting you referred to. When I go to the account under Excel, I do not see any option to update the license. Any more clarification you can provide would be great. Thank you.

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