Forum Discussion
Shared vs public folder
I've one distribution list (DL), it has multiple users for email forwarding including those within my organization and outside my organization... I want to setup shared or public folder/mailbox which all users from DL would have access to see the messages for reference.
My requirements:
1. All users should have access to the public/shared folder/mailbox (read only access)
2. What should I create public folder/shared etc etc?
3. When someone wants to answer an email from shared/public folder/mailbox, he will be answer from his account
4. Be available on mobile devices also
I'm new to O365 with basic knowledge and would appreciate how to steps.
Neither Shared mailboxes nor Public folders are accessible from mobiles. There are certain workarounds you can use, but they are nasty hacks/unsupported.
Using an Office 365 group might be a better option, however you cannot have a "read only" access to a Group.
So you need to decide which of these is more important :)
VasilMichev got it, let's keep mobile requirement aside, what is best suited in above scenario? shared mailbox or public folder?
Well if you aren't already using Public folders in the organization, creating a new one for this scenario will probably confuse the users. Although granting read-only access on a shared mailbox is more challenging, as you have to grant individual folder permissions, but it's doable. Get some users to test it via Shared mailbox, see if it works for them?
